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FAQ on DSC (Admin and Regulator)

  1. What is a Digital Signature Certificate?

    Digital Signature Certificates (DSC) are the digital equivalent (that is electronic format) of physical or paper certificates. Examples of physical certificates are drivers' licenses, passports or membership cards. Certificates serve as proof of identity of an individual for a certain purpose; for example, a driver's license identifies someone who can legally drive in a particular country. Likewise, a digital certificate can be presented electronically to prove your identity, to access information or services on the Internet or to sign certain documents digitally.

  2. Why is Digital Signature Certificate (DSC) required?

    Like physical documents are signed manually, electronic documents, for example e-forms are required to be signed digitally using a Digital Signature Certificate.

  3. Who issues the Digital Signature Certificate?

    A licensed Certifying Authority (CA) issues the digital signature. Certifying Authority (CA) means a person who has been granted a license to issue a digital signature certificate under Section 24 of the Indian IT-Act 2000.

    The list of licensed CAs along with their contact information is available on the Controller of Certifying Authorities (CCA) portal (www.cca.gov.in).

  4. What are the different types of Digital Signature Certificates valid for OnlineSBI?

    Only Class 3 Certificate is valid for OnlineSBI.

    A Class 3 Certificate is the highest level where the person needs to present himself or herself personally at Registration Authority (RA) and prove his/her identity.

  5. What is the validity period of a Digital Signature Certificate?

    The Certifying Authorities are authorized to issue a Digital Signature Certificate with a validity of one or two years.

  6. What is the legal status of a Digital Signature?

    Digital Signatures are legally admissible in a Court of Law, as provided under the provisions of IT Act-2000.

  7. How do I activate my Digital Signature in OnlineSBI?

    Step 1:

    User has to choose the tab "Digital Signature Certificate" for one time registration after logging in (Post-Login).

    (User has to either install a digital certificate on his/her PC/Laptop or plug-in a hardware device having a certificate).

    Step 2:

    A Pop-up applet will appear to select the Digital Signature Certificate (DSC).

    Step 3:

    After entering the Key a form will be generated along with a reference number. Print option will be enabled to take the printout of the form. The printout needs to be signed by the authorized person and submitted to the Branch.

    Step 4:

    Branch Officer will activate the DSC after verifying the details.

  8. How do I log in with a Digital Signature in OnlineSBI?

    Once DSC is activated at the Branch

    1. User enters User Id and Password and clicks on the login button.
    2. If enabled for Digital Signature Certificate, a pop-up window will appear to verify the same.

    (User has to either install a digital certificate on his/her PC/Laptop or plug-in a hardware device having a certificate.)

  9. Do I need my DSC to log in every time?

    Yes. Once the DSC is activated, you will need it every time you log in to Internet Banking website. This provides an additional layer of security for your protection.

  10. My DSC is about to expired how do I register another DSC?

    Step 1:

    User has to access Profile Section and choose the link "Re-register DSC" after logging in (Post-Login).

    (User has to either install a digital certificate on his/her PC/Laptop or plug-in a hardware device having a certificate).

    Step 2:

    A Pop-up applet will appear to select the Digital Signature Certificate (DSC).

    Step 3:

    After entering Key, a form will be generated along with reference number. Print option will be enabled to take the printout of the form. The printout needs to be signed by the authorized person and submitted to the Branch.

    Step 4:

    Branch Officer will activate the new DSC after verifying the details.

    Step 5:

    Now user will be able to login with new DSC.

  11. How do I deactivate my DSC?

    Step 1:

    User has to access Profile section and choose the link "Deactivate DSC".

    Step 2:

    Once deactivated, the user authentication will shift to SMS based mobile OTP from the next time onwards.

  12. How do I log in if I donít have the DSC with me or its validity has expired?

    You cannot login to Internet banking and need to click on the link (Re-register Certificate) for re-registering the certificate. In case you want to switch to mobile based OTP, you need to contact your branch. Branch Officer will change your preference to the mobile based OTP.